Partner Help

Sections

Partner Overview
Partner role in IDSA and how it connects to CSC and Branch Office.
Onboarding Steps
Practical onboarding checklist for partners and their CSC centers.
Status Lifecycle
pending -> approved/active -> suspended/blocked; what each means.
Responsibilities
Accountability: mapping, routing discipline, support expectations.
Commission Basics
Simple meaning of pending/credited/reversed; evidence-first checks.
Do and Don't
Rules that prevent disputes and routing errors.
Troubleshooting
Common partner issues and safe escalation flow.
Download (DOCX)
Download placeholder and offline DOCX instructions.

Activation rule: A CSC must not be activated without post_office_code.

Single reference: Always record and share booking_reference for support, payment checks, and commission checks.

Evidence-first: When there is a dispute, capture screenshots and reference IDs before requesting changes.