Partner Responsibilities
Accountability: CSC mapping, routing discipline, and support behavior.
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Commission Basics
Core responsibilities
Maintain correct mapping: partner -> CSC centers -> operators.
Routing discipline: ensure active CSC has
post_office_code
.
Support discipline: always use
booking_reference
when requesting help.
Policy compliance: do not bypass checks to "make it work".
Quick Checklist
Do not allow a new operator to book without training on receipts and references.
Do not escalate a commission complaint without booking_reference and screenshots.
Do not keep a CSC active if routing fields are missing.