Typical statuses (simple)
- pending: created but not credited yet (waiting checks/process).
- credited: added to wallet/ledger successfully.
- reversed: cancelled due to dispute, refund, or policy reason.
Dispute rule
Do not raise a complaint without booking_reference and payment evidence.
Quick Checklist
- Capture booking_reference and payment status screenshot.
- Confirm which CSC/operator created the booking.
- Escalate with full details (do not guess).