Partner Do and Don't

Do

Keep CSC operator training documented.
Enforce post_office_code rule before activation.
Use booking_reference in every support conversation.

Don't

Do not share credentials or OTP.
Do not mark payments as successful without confirmation.
Do not request exceptions without evidence.

Quick Checklist

Active CSC must have post_office_code.
Support needs booking_reference.
Status mismatch must be escalated.