1) CSC active but routing missing
- Do not continue operations. Ask Branch Office to fix routing.
- Ensure post_office_code is present before activation.
2) Commission not credited
- Collect booking_reference and payment status evidence.
- Confirm the booking was created under correct CSC/partner.
3) Status mismatch
If partner is suspended/blocked, CSC must not remain active.
Quick Checklist
- Always include booking_reference when escalating.
- Attach screenshots (status + payment).
- Do not request changes without evidence.